Chat with us
Connected operations. Stronger customer relationships.

Custom ERP & CRM Development Company

Manage sales, stock, orders and customer service without copying records between tools. Digittrix builds custom ERP and CRM software around your daily tasks, reporting needs and existing systems.

  • Since 2014 Product delivery experience
  • Mobile + Web Connected business systems
  • ERP + CRM One connected operation
Custom ERP and CRM development dashboard illustration

Cross-Industry Delivery Experience

Selected organisations represented across Digittrix’s broader product portfolio. Explore our published work and client reviews across web, mobile, and business software.

HappyFidos brand logo
Dudar company logo
Swach Bharat mission logo
Amrutam brand logo
Broomy brand logo
Pongo company logo
GoodLives company logo
Zajel company logo
Satyamev Jayate logo
IKEA brand logo
O&M company logo
CarryOn brand logo
Kazo brand logo
Petovac company logo

ERP and CRM, Working Together

Last updated .

Enterprise resource planning (ERP) software helps teams manage purchasing, stock, production and finance. Customer relationship management (CRM) software helps them track enquiries, sales, customer conversations and support.

Connect the two when sales and operations need the same customer, order and payment history. We help you choose a first release, define who owns each record and agree how teams will use it.

ERP + CRM
Operations and customer relationships
4 solutions
ERP, CRM, reporting, and automation
Web + Mobile
Connected access for your teams

ERP, CRM or both: what should you build first?

Choose the first release around the task that causes the most delay or rework.

Start with CRM

Choose CRM when enquiries get lost, follow-ups slip or sales teams lack a shared customer history.

First-release check: Capture a lead, assign its owner, record a conversation and track the next action.

Start with ERP

Choose ERP when stock, purchasing, order fulfilment or finance teams work from conflicting records.

First-release check: Follow an order through approval and delivery, then reconcile its stock and payment records.

Connect existing systems

Keep tools that already work when the main problem is copying information between sales and operations.

First-release check: Transfer an approved order once, confirm the update and test how the team handles a failed transfer.

A connected way to work

Business Challenges We Solve

Bring fragmented tools, manual tasks, and business reporting into a clearer workflow.

Repeated data entry

Keep customer and order details consistent across sales and operations. Define which system creates each record and how other tools receive updates.

Missed tasks and slow approvals

Assign each follow-up or approval to a named person. Use reminders and status tracking to show what needs attention.

Reports that do not agree

Agree how you calculate sales, outstanding payments and stock. Build reports from the same records so teams can explain the numbers.

Four connected business solutions

Custom ERP & CRM Systems We Build

Start with the modules your business needs today. Each solution can connect to your existing tools and expand as your teams and processes evolve.

Custom ERP System Development

Connect inventory, procurement, finance, and production in a custom ERP system. Give each team the modules, shared records, and permissions it needs to keep work moving.

  • Inventory & warehouse management
  • Procurement & vendor tracking
  • Accounting & financial reporting
  • HR & payroll automation
  • Manufacturing process management
Plan this solution

ERP & CRM Development Services

From process mapping and interface design to integration, migration, and ongoing improvements.

Four connected delivery tracks

Built around your business. Ready to grow.

Choose the services you need for a new platform, an integration project, or the next phase of your existing ERP and CRM.

Custom ERP Development Services

Build the operational modules your teams need, starting with priority workflows and extending the system as your business grows.

  • Business process mapping
  • Modular architecture
  • Role-based dashboards
  • Operational reporting

Custom CRM Development Services

Give sales and support teams a shared history of enquiries, conversations and next steps.

  • Lead and pipeline management
  • Follow-up automation
  • Customer support workflows
  • Sales performance analytics

ERP & CRM Integration

Connect orders, payments, stock, and customer data across departments. Define record ownership, synchronisation rules, and error handling for each integration.

  • Accounting and payment systems
  • E-commerce and inventory
  • Third-party APIs
  • Cloud infrastructure

Modernisation & Support

Upgrade existing systems in phases. Plan data migration, releases, and support around the operational processes that must keep running.

  • Data mapping and migration
  • Performance optimisation
  • Team training and handover
  • Maintenance and feature upgrades
One connected software roadmap

Enterprise Application Development Services

Connect internal operations, customer workflows, and digital channels through enterprise software designed around your business.

Business applications

Internal Business Applications

Give staff a portal for requests, approvals and reports. Define who can view or change each record, then test the tasks they perform every day.

Browser-based workflows

Enterprise Web Development

Responsive dashboards and portals connect to your business rules, authentication, databases, and APIs so teams can work consistently across locations.

Field and distributed teams

ERP Mobile Application Development

Let employees approve requests, check stock and update leads on their phones. We plan offline tasks and data synchronisation where your field teams need them.

Plan for the devices your teams use

Choose web, mobile or both around the tasks your employees perform. For field teams, define offline tasks, synchronisation, and device access. Flutter can be an option for a shared mobile codebase; device integrations and distribution requirements guide the final choice. Explore Flutter’s supported platforms ↗

Strategy before automation

CRM for Business Development

A useful CRM reflects how your business wins and retains customers. Define the customer journey before selecting fields, automations, or dashboards.

Map the Customer Journey

List where enquiries arrive, how you qualify them and when sales hands a customer over to delivery. Give each stage an owner, a next action and a clear completion rule.

Turn the Plan into Daily Workflows

Test a real enquiry from first contact to order and renewal. Ask a small group to use the screens, check their reports and flag confusing steps before you roll out further.

Software that fits your sector

Industries We Serve

Build around industry-specific processes, with modules tailored to the way your teams operate.

Manufacturing

Track raw materials, purchase orders and production tasks. Show teams what they need to make, buy and deliver.

Retail & E-Commerce

Connect orders, warehouse stock and customer records. Define how branches share availability and fulfil orders.

Healthcare & Pharma

Manage appointments, billing and permitted access to records. For pharma teams, plan field visits and distributor follow-ups alongside the relevant privacy requirements.

Connect these operations with pharma inventory and distributor software, including trade orders and stock reconciliation.

Real Estate

Connect property listings, enquiries, site visits, agent assignments, and buyer follow-ups in a custom real estate CRM.

Logistics & Distribution

Track orders, delivery updates and stock movements. Give dispatch and service teams a shared view of progress.

Service-Based Businesses

Manage enquiries, proposals, project handovers, renewals, and support tickets. Keep sales commitments and customer history visible to delivery teams.

For builders and project teams, explore construction ERP and management software development for material requests, procurement approvals, project budgets and client handover.

For schools and multi-campus institutions, explore our school management software and ERP development for admissions CRM, fees, attendance, academic records and parent apps.

For higher education institutions, explore college and university ERP development with admissions CRM, lead management for Google PPC, Meta Ads and seminars, existing ERP upgrades and campus integrations.

For visa and overseas education consultancies, explore our custom immigration CRM development services for applicant records, document checklists, case stages, and counsellor follow-ups.

Connect your existing tools

ERP CRM Integration Services

Reduce duplicate data entry and connect operational and customer information across your business.

One connected view of your business

For example, a confirmed CRM order can pass customer and item details to your ERP. Agree which system owns the record, when updates run and who handles failed transfers or duplicates.

  • Accounting software
  • Payment gateways
  • E-commerce platforms
  • Inventory management
  • Third-party APIs
  • Cloud infrastructure
ERP and CRM integration dashboard illustration
Technology blueprint

Our ERP & CRM Technology Stack

Technology choices follow your workflows, integrations, security requirements, and growth plans.

Architecture layers

We select the technology after reviewing your existing systems, users and maintenance needs.

01 · Team experience

Interfaces for your people

Responsive dashboards and mobile experiences for sales teams, operations, and administrators.

4 components

React

Angular

Flutter

Next.js

Compare the routes to implementation

Custom Development or an Existing ERP / CRM Platform?

Compare an existing product with a custom build against your workflows, budget, and maintenance needs. Use these options to compare costs and fit. Confirm specialist implementation skills before selecting a platform.

Modular ERP

Odoo

Compare available ERP modules with the workflows that need customisation. Include edition, hosting, migration, upgrades, and support in the total cost.

Odoo architecture reference ↗
Platform customisation

Salesforce

Evaluate standard CRM features, configuration, custom components, and integrations. Include licensing and ongoing administration alongside implementation costs.

Salesforce development reference ↗
Existing customer systems

SugarCRM

For an existing SugarCRM system, assess the product version, extensions, relationship data, and integration needs. Check who will maintain custom changes when you upgrade.

Sugar developer documentation ↗
Open-source CRM

SuiteCRM

Compare its modules, fields, permissions, and integrations with your requirements. Budget for hosting, backups, upgrades, and technical maintenance.

SuiteCRM developer guide ↗
Product lifecycle workflows

SAP Product Lifecycle Tools

For product-lifecycle requirements, confirm the exact SAP product and licensed services. Review current Integrated Product Development documentation when assessing earlier Enterprise Product Development applications.

SAP product documentation ↗
Custom application framework

Custom CRM with Laravel

Laravel is a framework for building an application. Your team still needs to define the customer records, sales stages, permissions, reports and integrations for the application.

Explore Laravel development →
Business software in practice

ERP & CRM Project Examples

Explore delivered customer workflows and business operations, including the MadamG ERP and MapMyApplication CRM.

Custom CRM & mobile app

MapMyApplication

Digittrix built a CRM and mobile app that connects student enquiries, college records, team tasks and offer-letter tracking.

  • Student and college records
  • Tasks and application tracking
Read the CRM case study →
ERP & business administration

MadamG ERP

MadamG needed to manage customers, missed appointments, financial information and business analytics. Digittrix delivered ERP and administration workflows for these operational needs alongside its customer and beautician apps.

  • Customer management
  • Missed-appointment tracking
  • Finance management
  • Business analytics
Read the MadamG ERP case study →
2 client video reviews

What clients say about working with Digittrix

Hear about communication, design and delivery from our mobile app and web application clients. Read a summary or watch each original review.

Mobile app development

Thomas’s mobile app development review

Review summary: Thomas describes a mobile app built for his business, including the initial consultation, how the team listened to his ideas, the design and his experience with the finished app.

1 min 22 sec · Published
Digittrix’s YouTube channel

Watch on YouTube

Web application development

Anuj’s web application review

Review summary: Anuj describes working with Digittrix to build a web application. He discusses support, feedback, timelines and choosing a technology partner for an MVP.

56 sec · Published
Digittrix’s YouTube channel

Watch on YouTube
Scope before a quotation

ERP, CRM & Enterprise App Development Cost

Use these USD budgets to plan your first release. Each tier covers an agreed set of tasks; it does not include every ERP or CRM feature on this page. Your proposal lists the modules, integrations, migration and support you will receive.

Essential workflows

MVP

USD 1,499

Start with the core ERP or CRM workflow your team needs for an initial release. Agree the essential records, user roles and reports before development.

Scope to agree

  • Priority business workflow
  • Core records and user roles
  • Essential dashboard and reports
  • Launch and handover requirements
Connected operations

Advanced

USD 1,500–2,499

Plan a broader ERP or CRM scope with connected modules, workflow automation, integrations and more detailed reporting. The selected requirements determine the quote within this budget range.

Scope to agree

  • Connected business modules
  • Workflow and approval automation
  • Agreed data integrations
  • Operational and management reports
AI-assisted workflows

Advanced with AI

USD 2,500+

Extend advanced ERP or CRM workflows with selected AI capabilities, such as record summaries, document assistance or reporting insights. The AI use case, data preparation and evaluation determine the final scope.

Scope to agree

  • Advanced ERP or CRM scope
  • Selected AI-assisted workflow
  • Data access and quality checks
  • Human review and AI usage costs

To request an estimate, share your current tools, user count, priority tasks and target launch date. We list web and mobile coverage, taxes and exclusions in the quote. Budget separately for hosting, licences, messaging, maintenance and AI usage where they apply.

Request a scoped ERP / CRM estimate →

Compare scope and ongoing costs in our ERP development cost guide and CRM development cost guide.

Your development partner

Why Choose Digittrix for ERP & CRM Development?

We plan the build around your daily tasks, clear responsibilities and reviewable milestones.

01

Custom-First Approach

Start with your daily tasks and reports. Compare a custom build with adapting an existing tool.

02

Scalable Architecture

Separate the first release from later modules. Plan new users, locations and integrations before adding them.

03

Transparent Development

Review working screens against agreed milestones and acceptance checks.

04

Dedicated Support

Confirm support hours, response targets and maintenance responsibilities in your proposal.

05

Performance & Security

Agree role permissions, backup responsibilities and performance checks for the way you use the system.

06

Connected Delivery

Plan design, development, migration and training together so teams know what to expect at launch.

Our ERP Software Development Process

Move from discovery to rollout in agreed stages, with working demonstrations, review points, and acceptance criteria at each step.

Discovery & Process Mapping

Review your teams, current tools, bottlenecks, and priorities.

UI/UX & Solution Design

Map user roles, dashboards, modules, and integration flows.

Agile Development

Build and review working modules against agreed milestones.

Testing & Validation

Check workflows, permissions, data quality, and performance.

Migration & Launch

Plan data migration, user training, and a controlled rollout.

Support & Optimisation

Monitor the system and plan improvements as your business grows.

Direct buyer answers

ERP & CRM Development FAQs

Clear answers about ERP and CRM development, enterprise applications, platform choices, costs, and ongoing support.

What is the difference between ERP and CRM development?

ERP development connects internal operations such as purchasing, inventory, production and finance. CRM development connects enquiries, sales, customer communication and support. Integrate them when teams need to share customer, order or payment records.

When should we choose a custom ERP or CRM?

Choose a custom build when existing products cannot support important tasks, integrations or reports at a reasonable cost. Test the existing options first. Compare their licence and customisation costs with the development and ongoing maintenance costs of a new system.

How much does custom ERP and CRM development cost?

Digittrix lists three ERP and CRM development package budgets: MVP at USD 1,499, Advanced at USD 1,500–2,499, and Advanced with AI at USD 2,500+. These are levels of project scope, not separate prices for CRM, ERP and mobile apps. The written proposal confirms the selected modules, platforms, integrations, migration, support and exclusions. Hosting, licensing, messaging and AI-provider usage charges appear separately in the proposal.

How do MVP, Advanced and Advanced with AI differ?

MVP focuses on one priority workflow, core records, user roles and essential reports. Advanced adds connected modules, automation and integrations. Advanced with AI adds selected features such as record summaries or document assistance. Your proposal defines the exact features and lists AI usage and infrastructure charges separately.

Can a CRM track customers who miss appointments?

Yes. A CRM can record missed appointments in customer history and assign follow-up tasks. MadamG ERP shows our work on customer management, missed appointments, finance and analytics. Agree reminder channels, rescheduling rules and messaging charges separately.

How is access to customer and financial data planned?

Define who can view, edit, export and approve each record. Agree authentication, audit logs, backups and retention before development. For AI features, specify which data may reach a model provider and which actions need human approval. Review privacy and sector requirements for your project.

Are the platform comparisons a promise of implementation services?

No. We list SAP, Odoo, Salesforce, SugarCRM and SuiteCRM as options to compare with a custom build. Confirm the product, edition, licences and specialist implementation skills before choosing one. Laravel and Flutter are development frameworks, not ready-made ERP or CRM products.

How long does implementation take?

We estimate delivery after reviewing your first-release modules, integrations and data migration. The plan sets milestones for design, development, user testing and launch. Access to external systems, data quality and review turnaround affect those dates.

Can you integrate with our existing software?

Yes, where the software provides suitable APIs or another supported connection. We check permissions and vendor limits, identify which system owns each record and agree how to handle updates, errors and duplicates.

Can you migrate our existing data?

We can map fields, remove duplicates and run trial imports as part of the agreed scope. Your team reviews sample records and reconciles totals before switching systems. Agree who approves the results and how to recover if the final import fails.

Can employees use the system on mobile?

Yes. Mobile features can include approvals, stock checks, lead updates and visit notes. Choose the tasks and devices first, then agree whether staff need offline access and how updates will synchronise.

What happens after launch?

Your proposal defines support hours, contact channels, response targets and charges. It also assigns responsibility for hosting, backups and third-party updates. Agree how the team will handle defects and quote for new features before launch.

Who owns the source code and business data?

Your contract defines source-code ownership, transfer conditions and data access. It should identify who controls repositories, hosting and vendor accounts. Review third-party licences separately because custom code and licensed components may carry different terms.

What should the project handover include?

Agree a checklist for code access, deployment instructions, administrator accounts, database documentation and training. Include integration settings, third-party licences, backup procedures and support contacts. Check these items against your acceptance criteria before signing off.

Which is the best CRM for business development?

The best CRM fits your sales process, integrations, reports and budget. Test shortlisted systems with a real lead, follow-up, handover and renewal. Include the people who will use the CRM in the decision.

How should we compare development proposals?

Give each provider the same tasks, user roles, integration list and sample reports. Compare the proposed deliverables, migration checks, ownership terms, support and recurring charges. Ask each provider to demonstrate how your team will test the finished work.

Ready for a practical roadmap?

Start Your ERP & CRM Project Today

Tell us about your current tools, priority workflows, and timeline. We will help define a practical roadmap and written scope for your ERP, CRM, or connected business application.

Where we work: India, the United States, the United Kingdom, Canada, Australia, and New Zealand.

Digittrix product, design, engineering and QA team together in the office
Meet the team behind your build Product, design, engineering and QA working together.